Product Design
DX2 is a document data and exchange platform for B2C and B2B trading partners, used to share data/EDI within a VAN. It is used to exchange documents, track invoices and converse between all parties involved.
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About the project:
DX2 lacked the capability for collaborative communication between C2B and B2B customers, along with the ability to maintain records of all interactions and information. To address this, we developed a messaging panel that enables seamless communication, emphasizing a mobile-first design that seamlessly transitions to a desktop format.
Task:
To tackle the challenges faced by customers using the current system, we conducted a thorough analysis of the customer journey to gain insights. Subsequently, we developed and implemented a messenger prototype within the web application, empowering users to seamlessly view, attach, and approve invoices directly through the messaging platform.
Solution:
I crafted user personas by interviewing current DX2 clients and collected their feedback regarding any pain points encountered with the existing system. Additionally, a thorough competitor analysis was performed, drawing inspiration from established messenger applications like Facebook Messenger, Instagram, and WhatsApp. Integrating this panel into the current layout posed a challenge, considering the limited desktop space. We devised a solution that ensured seamless integration without sacrificing essential information.
Design Process
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